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NEW COURSES BY CORTE HISPANA

ON-SITE TRAINING ON CROSS CULTURAL


            • HOW TO IMPROVE PRODUCTIVITY
            • REDUCE COSTS
            • IMPROVE CUSTOMER SATISFACTION
            • DEALING WITH CONFLICT
            • BUILDING TRUST
            • RESOLVING WORKPLACE CONFLICT
            • NAVIGATING BEYOND CONFLICT
            • VALUING DIFFERENCES
            • INTERACTION STYLES ASSESSMENT
            • COACHING FOR PEAK PERFORMANCE

Today’s business environment challenges individuals to increase productivity, improve quality, shorten cycle time, reduce costs, and improve customer satisfaction. These imperatives require everyone to communicate more effectively, collaborate with each other and deal with inherent conflicts that arise.

Using the right words, body language, and listening skills are critical skills required by everyone within an organization. These courses teach the practical tools that every individual within an organization can use on a daily basis to communicate more effectively and respectfully, build connection & trust, encourage collaboration, and better contact with from co-workers to customers.

DO YOU FACE ANY OF THESE ISSUES IN YOUR ORGANIZATION?
> Do individuals have good intentions, but sometimes use the wrong words, which causes conflict or harms relationships?
> Are individuals not aware of how body language and non-verbal queues affect interaction?
> Is listening something individuals think they do well, but - in reality - they do not?
> Are individuals not interacting in respectful and collaborative ways?
> Are your leaders ill prepared to conduct performance problem discussions?
> Do they fail to gather and document the specific and accurate performance data they need?
> Can your leaders defuse strong emotions when discussing performance problems?
> Do employees understand why their performance doesn't meet expectations and what will happen if they don't improve?

PERFORMANCE OBJECTIVES
Helps Leaders and Employees to:
> Be on the lookout for signs of conflict and use tools to prevent or resolve conflict.
> Understand their role and responsibility in dealing with conflict.
> Adjust one's own behavior to create a healthy work culture and build collaboration.
> Build a respectful and positive work culture by knowing what healthy conflict is and avoiding unhealthy conflict.

Onsite training will also be available in Spanish.

On-site Training & Workshops for
a Cross-Cultural World

Corte Hispana provides on-site training and workshops in Spanish and English in the areas of:


Our Speaker/Trainers include:

  • Mr. Efrain Logreira, a bilingual dynamic speaker and trainer. He has written books in Spanish on discrimination and harassment, including sexual harassment and other subjects relevant to managing employees under federal and state employment laws in the U.S.

  • Ms. Zinnia Barrero, a bilingual attorney who specializes in Employment Law; Discrimination, and Harassment/Sexual Harassment Prevention , and Mediation in the workplace.

  • Bilingual speakers and trainers, provide an energetic and informative workshop in Hispanic cross-cultural awareness, entitled: "Working With Spanish-Speaking Employees": Tools for Inter-Cultural Communication. This Interactive Workshop provides non-Hispanics meaningful insight into the Latin culture. By learning about the cultural influences on their Hispanic workforce, employers can foster better communication, employee productivity and loyalty.

  • Ms. Josie Cruz, a bilingual attorney who specializes in "TIPS" Trainings, Investigations, and Preventive Solutions for today's workplace. Ms. Cruz also offers Personnel Management Consultant; Preparation of Company Policies, including Employee Handbooks; Litigation Support; Risk Management, and Internal Investigation into employee misconduct (i.e. sexual harassment, violence) in the workplace.

ADDRESS
2591 Fair Oaks Ave. #113
Altadena, CA 91001

CONTACTS
Email: efrem@cortehispana.com
Phone: 310-415-5054