• HOW TO IMPROVE PRODUCTIVITY
• REDUCE COSTS
• IMPROVE CUSTOMER SATISFACTION
• DEALING WITH CONFLICT
• BUILDING TRUST
• RESOLVING WORKPLACE CONFLICT
• NAVIGATING BEYOND CONFLICT
• VALUING DIFFERENCES
• INTERACTION STYLES ASSESSMENT
• COACHING FOR PEAK PERFORMANCE
Today’s business environment challenges individuals to increase productivity, improve quality, shorten cycle time, reduce costs, and improve customer satisfaction. These imperatives require everyone to communicate more effectively, collaborate with each other and deal with inherent conflicts that arise.
Using the right words, body language, and listening skills are critical skills required by everyone within an organization. These courses teach the practical tools that every individual within an organization can use on a daily basis to communicate more effectively and respectfully, build connection & trust, encourage collaboration, and better contact with from co-workers to customers.
DO YOU FACE ANY OF THESE ISSUES IN YOUR ORGANIZATION?
> Do individuals have good intentions, but sometimes use the wrong words, which causes conflict or harms relationships?
> Are individuals not aware of how body language and non-verbal queues affect interaction?
> Is listening something individuals think they do well, but - in reality - they do not?
> Are individuals not interacting in respectful and collaborative ways?
> Are your leaders ill prepared to conduct performance problem discussions?
> Do they fail to gather and document the specific and accurate performance data they need?
> Can your leaders defuse strong emotions when discussing performance problems?
> Do employees understand why their performance doesn't meet expectations and what will happen if they don't improve?
Helps Leaders and Employees to:
> Be on the lookout for signs of conflict and use tools to prevent or resolve conflict.
> Understand their role and responsibility in dealing with conflict.
> Adjust one's own behavior to create a healthy work culture and build collaboration.
> Build a respectful and positive work culture by knowing what healthy conflict is and avoiding unhealthy conflict.
Onsite training will also be available in Spanish.